International customers ordering made-to-order products on weekends face compounding delays: the workshop is closed, the item needs to be crafted, and international shipping adds transit time. Without a flag, these customers receive standard delivery estimates that do not account for production time, leading to complaints and refund requests.
OrderBadger can automatically flag international weekend orders that contain made-to-order products so you can manage delivery expectations.
Artisan makers, custom product sellers, and any store offering made-to-order items that ship internationally.
How it works
Checks three conditions: the order must ship internationally, must be placed on Saturday or Sunday, and must contain at least one product in the 'Made to Order' category. When all conditions are true, the order is badged and routed to your inbox.
Contact the customer proactively to set realistic delivery expectations. Explain that the item is made to order, will begin production on the next business day, and international shipping will add transit time. Offer to expedite production if possible.
Rule template
Write this (or something similar) in the OrderBadger rule builder. The AI compiler turns it into executable logic automatically.
Make it yours
- Change 'Made to Order' to your actual WooCommerce category name (e.g. 'Custom' or 'Bespoke') so the rule matches your catalogue.
- Add 'and order total is over £100' to only flag high-value custom orders, since low-value items are less likely to generate complaints. …ay and at least one product is in the Made to Order category and order total is over £100
- Remove 'order was placed on a Saturday or Sunday' to catch all international made-to-order orders regardless of day, if your production queue is always backed up.
- Add 'and customer has 0 previous paid orders' to focus on first-time international buyers who are least familiar with your lead times. …ay and at least one product is in the Made to Order category and customer has 0 previous paid orders
Badge preview
When this rule matches
When this rule does not match
Workflow
This rule includes workflow features that help your team act on flagged orders.
Good to know
- The rule relies on products being categorised as 'Made to Order' in WooCommerce. If your custom products use a different category name, edit the rule text to match.
- Weekend detection uses the WordPress timezone setting. Ensure it matches your operational timezone.
- This does not estimate actual delivery dates - it flags orders where the combination of factors is likely to cause expectation mismatches.
Frequently asked questions
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What if my made-to-order products use a different category name like 'Custom' or 'Bespoke'?Edit the natural language rule text to reference your actual WooCommerce category name, then recompile. The rule matches the category name exactly as specified.
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Will this fire if only one item in a multi-item order is made to order?Yes. The rule checks if 'at least one product' is in the Made to Order category. A mixed order with one custom item and several stock items will still be flagged.
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Does this account for bank holidays or just Saturday and Sunday?Only Saturday and Sunday. Bank holidays fall on weekdays and are not detected by the weekend condition. Consider a separate rule for holiday periods if this is important for your business.
Related rules
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