Knowledge Base › Review › Flag orders with a discount exceeding twenty percent
Heavy Discount✓✗

How to catch heavily discounted orders in WooCommerce before shipping

Flag orders with a discount exceeding twenty percent

Automatically badges orders where the customer received a discount of more than 20 percent, so your team can review heavily discounted orders for coupon abuse or pricing errors.

Review warning
Part of: How to protect order margins in WooCommerce
The problem

Heavy discounts erode margins and may indicate coupon stacking, leaked promo codes, or pricing configuration errors. Without a visual flag, these orders are fulfilled at a loss before anyone notices the problem.

The solution

OrderBadger can automatically flag orders where the discount exceeds any percentage threshold you set.

Who this is for

Stores that offer coupons, loyalty discounts, or sale prices and want to catch unusually high discount rates before the order ships.

At a glance
Threshold: discount over 20 percent Combines all discount sources Inbox with Approved and Reject actions Badge: Heavy Discount (red) Category: order review
People also search for
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How it works

Calculates the effective discount percentage on the order and adds a warning badge when it exceeds 20%. The order appears in the inbox so your team can approve or reject it before fulfilment.

Review the discount source - check whether a coupon was applied, whether sale prices stacked unexpectedly, or whether a pricing error caused the heavy discount. Approve legitimate discounts or reject and contact the customer.

Rule template

Plain English rule The customer received a discount of more than 20 percent on this order

Write this (or something similar) in the OrderBadger rule builder. The AI compiler turns it into executable logic automatically.

Make it yours

Adjust thresholds
  • Lower '20 percent' to '10 percent' if your margins are thin and even moderate discounts need review.
  • Raise '20 percent' to '30 percent' if your store regularly runs 20-25% promotions and you only want to catch extreme outliers.
Add or remove conditions
  • Add 'and a coupon or discount code was applied to the order' to only flag coupon-driven heavy discounts, ignoring sale-price discounts you already approved. …er received a discount of more than 20 percent on this order and a coupon or discount code was applied to the order
  • Add 'and customer has 0 previous paid orders' to catch new customers exploiting promo codes, where fraud risk is highest. …er received a discount of more than 20 percent on this order and customer has 0 previous paid orders

Badge preview

Default: Heavy Discount✓✗
Passed: Heavy Discount✓
Failed: Heavy Discount✗

This badge appears in the WooCommerce order view with action buttons. Your team can respond directly from the badge pill.

When this rule matches

Twenty Five Percent Discount
Discount percentage of 25% exceeds the 20% threshold.
Fifty Percent Discount
Discount percentage of 50% significantly exceeds the 20% threshold.

When this rule does not match

Zero Discount
No discount was applied to the order.
Twenty Percent Boundary
Discount of exactly 20% does not exceed the threshold (rule says 'more than 20 percent').
Fifteen Percent Discount
Discount percentage of 15% is below the 20% threshold.

Workflow

This rule includes workflow features that help your team act on flagged orders.

Inbox
Yes
Interaction
Approved / Reject

Good to know

  • The discount percentage is calculated from the order totals. It reflects the combined effect of all discounts, not individual coupon values.
  • The threshold is fixed at 20%. To change it, edit the rule and recompile.

Frequently asked questions

  • Does exactly 20% trigger the badge, or does it need to be above 20%?
    The discount must be strictly more than 20%. An order with exactly 20.0% discount will not trigger the badge. You can adjust the percentage to any value by editing the rule text.
  • How is the discount percentage calculated?
    It is calculated from the order totals as the combined effect of all discounts (coupons, sale prices, etc.) divided by the pre-discount subtotal. It reflects the overall discount rate, not individual line items.
  • Can I change the threshold to a different percentage?
    Yes. Edit the rule text to specify a different value (e.g. 'more than 15 percent') and recompile. The 20% threshold is set in the natural-language rule.
  • What do the Approved and Reject interaction buttons do?
    They let your team record a decision. Mark an order as 'Approved' if the heavy discount is legitimate, or 'Reject' if it needs to be cancelled or the customer contacted about pricing.

Related rules

How to track coupon code usage across WooCommerce orders How to track orders containing sale items in WooCommerce

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