Highlands and Islands deliveries already involve longer transit times and more handling changes. When the order contains fragile items like glassware or ceramics, the risk of breakage during the extended journey is significantly higher. Without a flag, fragile items are packed and shipped with standard methods, leading to damage claims and costly replacements.
OrderBadger can automatically flag orders containing fragile products that are shipping to the Highlands and Islands zone.
UK stores selling fragile physical products - pottery, glassware, ceramics, artisan homewares, and any store where breakage on longer-route deliveries is a known problem.
How it works
Checks two conditions: the WooCommerce shipping zone must match 'Highlands and Islands', and at least one item in the order must belong to the Glassware, Ceramics, or Fragile category. When both are true, the order is badged and routed to the inbox for packaging review.
Use double-walled boxes, bubble wrap, and fragile stickers for flagged orders. Consider selecting a carrier known for careful handling on Highlands routes. Proactively communicate extended delivery timelines to the customer.
Rule template
Write this (or something similar) in the OrderBadger rule builder. The AI compiler turns it into executable logic automatically.
Make it yours
- Add additional category names to the list if your store uses different labels for fragile products, such as 'Delicate' or 'Breakable'.
- Change 'Highlands and Islands' to match your exact WooCommerce zone name if you have used a different label.
- Add 'and order total is over £50' to filter out very small fragile orders where the cost of premium packaging exceeds the order value. …e product is in the Glassware, Ceramics, or Fragile category and order total is over £50
- Add 'and total order weight is over 3 kg' to focus on heavier fragile shipments that are most vulnerable to transit damage. …e product is in the Glassware, Ceramics, or Fragile category and total order weight is over 3 kg
- Remove the zone condition entirely to flag all fragile orders regardless of destination, useful if your breakage rates are high across all zones.
Badge preview
When this rule matches
When this rule does not match
Workflow
This rule includes workflow features that help your team act on flagged orders.
Good to know
- The shipping zone name must match exactly. If your WooCommerce zone is named differently (e.g. 'Scottish Highlands'), edit the rule to match.
- Category matching relies on your WooCommerce product categories. If fragile items are not categorised under Glassware, Ceramics, or Fragile, they will not trigger the rule.
- This rule does not assess individual item fragility - it uses category membership as a proxy.
Frequently asked questions
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What if my fragile products are in a category called 'Delicate' rather than 'Fragile'?Edit the rule text to replace 'Fragile' with 'Delicate', or add it as a fourth option: 'Glassware, Ceramics, Fragile, or Delicate'. The NAIL compiler will handle multiple category names.
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Will this fire if only one item in a multi-item order is fragile?Yes. The rule checks whether at least one product belongs to a qualifying category. Even if the rest of the basket is non-fragile, the presence of one fragile item triggers the badge.
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Can I extend this to other challenging shipping zones like the Channel Islands?Yes. Duplicate the rule and change the zone name to 'Channel Islands' or whichever zone you want to target. Each zone needs its own rule instance.
Related rules
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