Knowledge Base › Shipping › Flag heavy orders containing fragile glassware, ceramics, or mirrors
Fragile + Heavy

How to flag heavy fragile orders for safe packaging in WooCommerce

Flag heavy orders containing fragile glassware, ceramics, or mirrors

Badges orders where the total weight exceeds 10 kg and at least one product is in the Glassware, Ceramics, or Mirrors category, ensuring reinforced packaging and fragile handling labels are applied.

Shipping warning
Part of: How to flag shipping exceptions in WooCommerce orders
The problem

Heavy orders that also contain fragile items are the highest risk for transit damage. Standard packaging designed for either heavy or fragile items alone may not protect a heavy box full of breakables. Without a flag, these orders are packed in standard materials and arrive damaged.

The solution

OrderBadger can automatically flag heavy orders that contain fragile items like glassware, ceramics, or mirrors.

Who this is for

Home goods, kitchenware, interior design, and gift stores that ship a mix of heavy and fragile products and need to ensure appropriate packaging and carrier handling.

At a glance
Weight threshold: over 10 kg total Checks Glassware, Ceramics, or Mirrors categories Both conditions must be true together Routes to inbox for packaging review Badge: Fragile + Heavy (orange, warning)
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How it works

Combines two conditions: the total order weight must exceed 10 kg and at least one product must be in the Glassware, Ceramics, or Mirrors category. When both are true, the order is badged and appears in your inbox so your team can apply reinforced packaging and fragile labels.

Use double-walled boxes with internal dividers for fragile items. Apply fragile handling labels to all sides of the parcel. Consider using a carrier service that offers careful handling or insurance for high-value breakables.

Rule template

Plain English rule Total order weight is over 10 kg and at least one product is in the Glassware, Ceramics, or Mirrors category

Write this (or something similar) in the OrderBadger rule builder. The AI compiler turns it into executable logic automatically.

Make it yours

Adjust thresholds
  • Lower '10 kg' to '5 kg' if even moderately heavy boxes with fragile items need special packaging in your warehouse.
  • Replace 'Glassware, Ceramics, or Mirrors' with your actual fragile category names (e.g. 'Glass & Crystal, Porcelain, or Wall Mirrors').
Add or remove conditions
  • Add 'and shipping is international' to limit this to international shipments where transit damage risk is highest. …e product is in the Glassware, Ceramics, or Mirrors category and shipping is international
  • Add 'or Chandeliers' after 'Mirrors' to cover additional fragile product types specific to your catalogue. …e product is in the Glassware, Ceramics, or Mirrors category or Chandeliers

Badge preview

Default: Fragile + Heavy

When this rule matches

Heavy Order With Glassware
Total weight is 14 kg (exceeding 10 kg) and one item is in the Glassware category.
Heavy Order With Mirror
Total weight is 18 kg (exceeding 10 kg) and one item is in the Mirrors category.

When this rule does not match

Light Order With Glassware
Order contains Glassware but total weight is only 4 kg - well below the 10 kg threshold.
Heavy Order No Fragile
Total weight is 15 kg but no products are in the Glassware, Ceramics, or Mirrors category.
Boundary 10 Kg With Ceramics
Order contains Ceramics but total weight is exactly 10 kg. The rule requires over 10 kg, so the boundary does not pass.

Workflow

This rule includes workflow features that help your team act on flagged orders.

Inbox
Yes

Good to know

  • Products must be assigned to categories named exactly 'Glassware', 'Ceramics', or 'Mirrors' in WooCommerce. Different category names will not match.
  • Weight calculation depends on product weights being correctly set in WooCommerce. Products without a weight are treated as zero.
  • This rule flags the combination of heavy and fragile, not fragile items alone. A lightweight glassware order will not trigger this rule.

Frequently asked questions

  • Does an order weighing exactly 10 kg with glassware trigger the badge?
    No. The rule requires the total weight to be over 10 kg. An order at exactly 10.0 kg will not be flagged. Adjust the weight threshold in the rule text if needed.
  • What if my fragile category is named 'Glass & Crystal' instead of 'Glassware'?
    The rule matches exact category names. Edit the rule text to include your WooCommerce category names and recompile.
  • Will this trigger for a single heavy mirror with no other items?
    Yes, as long as the mirror alone weighs more than 10 kg and its category is 'Mirrors'. Both conditions are evaluated against the whole order, not per-item.
  • Can I lower the weight threshold for my store?
    Yes. Edit the rule text to change the weight from 10 kg to your preferred threshold. For example, change to 5 kg if your standard packaging is designed for lighter parcels.

Related rules

How to flag heavy orders over 5kg in WooCommerce How to review bulky international shipping costs in WooCommerce

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