Bulky international shipments often incur unexpectedly high carrier fees, customs surcharges, or require specialist services. Without a flag, these orders are dispatched at standard rates and the actual shipping cost can significantly exceed what was charged to the customer.
OrderBadger can automatically flag bulky international orders that may need manual shipping cost review.
Stores shipping internationally that sell heavy or bulky products - furniture, home goods, hardware, and electronics retailers where international shipping costs scale steeply with weight.
How it works
Combines three conditions: the order must be shipping internationally, the total weight must exceed 5 kg, and the order total must be over £200. When all three are true, the order is badged and appears in your inbox so your team can verify shipping costs before dispatch.
Review the actual carrier cost for the shipment weight and destination. Compare against what was charged to the customer. If the shipping cost significantly exceeds the charged amount, consider contacting the customer or absorbing the difference as a policy decision.
Rule template
Write this (or something similar) in the OrderBadger rule builder. The AI compiler turns it into executable logic automatically.
Make it yours
- Lower '5 kg' to '3 kg' if your international carrier surcharges kick in at a lower weight bracket.
- Raise '200' to '500' to only flag large international orders where the shipping cost review is most critical.
- Lower '200' to '100' if you want to review all non-trivial international shipments above a modest weight.
- Remove 'and order total is over £200' to flag all heavy international orders regardless of value, useful if carrier cost is your primary concern.
- Add 'and at least one product is in the Glassware or Ceramics category' to focus on bulky international orders with fragile items. …total order weight is over 5 kg and order total is over £200 and at least one product is in the Glassware or Ceramics category
Badge preview
When this rule matches
When this rule does not match
Workflow
This rule includes workflow features that help your team act on flagged orders.
Good to know
- Weight calculation depends on product weights being correctly set in WooCommerce. Products without a weight are treated as zero.
- The international flag is based on comparing the destination country to your WooCommerce store base country.
- This does not distinguish between nearby and distant international destinations. Shipping to a neighbouring country may cost far less than shipping across continents.
Frequently asked questions
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Does the £200 threshold check the order total including shipping?Yes. The rule checks the order total field, which includes the full amount charged to the customer including shipping and tax.
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Will a 5 kg international order over £200 trigger the badge?No. The rule requires the total weight to be over 5 kg, so exactly 5.0 kg does not meet the threshold. The order must weigh at least 5.01 kg.
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Can I set different weight thresholds for different destination regions?This rule uses a single weight threshold for all international destinations. Create separate rules with zone-specific conditions if you need different thresholds per region.
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What if the actual shipping cost is fine and no review is needed?The badge is an advisory flag. If your shipping rates already account for bulky international orders, you can disable this rule or raise the weight and value thresholds to reduce noise.
Related rules
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