How to flag shipping exceptions in WooCommerce orders

Some orders need special handling before they leave the warehouse. OrderBadger flags heavy items, fragile goods, international shipments, remote areas, and oversized products automatically.

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The problem

Your warehouse team processes orders in sequence with no way to pre-identify which ones need special packing, a different carrier, or a customs declaration. Problems are discovered at the packing bench, causing delays.

How OrderBadger solves it

OrderBadger evaluates shipping destination, order weight, product categories, and carrier requirements against your rules, and badges exceptions before they reach the packing bench.

Rules can check total weight, individual item weight, shipping country, zone name, remote area status, and product categories like Fragile or Oversize. A rule like “total weight over 15 kg and shipping is international” badges orders needing specialist carriers. Your warehouse team sees the badge before picking, so they can pre-plan packaging and carrier selection.

Rules that help with this

Each rule is a ready-to-use template. Click through to see the full rule, test fixtures, customisation tips, and FAQ.

Rush + Custom
How to flag weekend international custom product orders in WooCommerce
Badges international orders placed on weekends that contain made-to-order products, alerting your team that the customer may have unrealistic delivery expectations for a custom item shipping abroad.
Pallet Review
How to detect heavy multi-part car orders needing pallet shipping
Badges orders weighing over 20 kg that contain more than 4 distinct products from the Car Parts category. These bulky, multi-component shipments often exceed parcel carrier limits and require pallet or freight service instead.
Oversized
How to flag heavy or oversized orders for special shipping in WooCommerce
Badges orders where the total weight exceeds 15 kg or any single item weighs more than 10 kg, indicating the parcel needs a specialist carrier or non-standard packaging for safe delivery.
Cold Chain
How to flag perishable orders needing cold chain shipping in WooCommerce
Badges orders containing chilled or frozen products that are shipping internationally, to a remote area, or to the Highlands and Islands zone. These orders need insulated or refrigerated packaging and may require a specialist carrier.
Highland Fragile
How to flag fragile orders shipping to the Highlands in WooCommerce
Badges orders destined for the Highlands and Islands zone that contain glassware, ceramics, or fragile items, alerting your team to use protective packaging and a careful carrier for this challenging route.
Premium Carrier
How to flag heavy high-value orders to remote areas in WooCommerce
Badges orders shipping to a remote area that are both heavy (over 5 kg) and high-value (over £150), ensuring your team selects a premium carrier that can handle the weight and the destination.
Heavy
How to flag heavy orders over 5kg in WooCommerce
Automatically badges orders whose total weight exceeds 5 kg so your team can arrange appropriate carrier services, use reinforced packaging, and avoid surcharges from underestimated parcel weight.
Fragile + Heavy
How to flag heavy fragile orders for safe packaging in WooCommerce
Badges orders where the total weight exceeds 10 kg and at least one product is in the Glassware, Ceramics, or Mirrors category, ensuring reinforced packaging and fragile handling labels are applied.
Bulky International
How to review bulky international shipping costs in WooCommerce
Badges international orders where the total weight exceeds 5 kg and the order total is over £200, highlighting bulky international shipments that may require manual carrier cost review before dispatch.
International
How to automatically flag international orders in WooCommerce
Automatically badges international orders so your team can handle customs documentation, carrier selection, and shipping cost differences before dispatch.
Insure & Sign
How to ensure insurance on expensive instrument orders in WooCommerce
Badges orders containing products in the Guitars, Keyboards, or Instruments category when the order total exceeds £500. High-value instruments shipped without adequate insurance and signature-on-delivery put the retailer at significant financial risk.
Fragile International
How to protect fragile instruments shipping internationally from WooCommerce
Badges orders containing at least one Instruments category product where shipping is international and total order weight exceeds 5 kg. These shipments face extended handling chains, multiple transfers, and customs inspections - all of which increase the risk of damage to fragile, heavy instruments.
Heavy Bulk
How to route heavy pet food orders to the right carrier in WooCommerce
Automatically badges single-SKU orders over 10 kg that contain pet food or cat litter, ensuring your team selects an appropriate carrier and packaging for heavy bulk consumable shipments.
Specimen Plant
How to ensure specialist packing for large plant orders in WooCommerce
Badges orders where at least one item is in the Live Plants category, any single item weighs more than 5 kg, and the order total exceeds £50. These heavyweight plant shipments demand reinforced boxes, stake support, and careful handling to arrive undamaged.
Weather Check
How to check weather and customs for international plant orders in WooCommerce
Badges orders that include at least one product in the Live Plants or Seeds category when the destination is international. These shipments face phytosanitary inspections, import permit requirements, and weather-related transit risks that domestic orders do not.
Remote Area
How to flag remote area deliveries in WooCommerce
Automatically badges orders being shipped to a remote area so your team can select the right carrier, apply surcharges, and set accurate delivery expectations.
Costly Return Risk
How to flag costly oversize international returns in WooCommerce
Badges international orders containing at least one oversize product with a total over £200, flagging the significant return cost exposure if the customer needs to send an oversized item back across borders.
Highlands
How to flag Highlands and Islands orders in WooCommerce
Automatically badges orders destined for the Highlands and Islands shipping zone so your team can apply the correct carrier, surcharges, and delivery expectations before dispatch.
Multi-Package
How to predict multi-package shipments in WooCommerce
Badges orders where the total weight exceeds 15 kg, the order contains more than 5 distinct products, and at least one physical item is present - a combination that strongly indicates the shipment will require splitting across multiple packages.
Oversize Bay
How to route oversize product orders in WooCommerce
Badges orders containing at least one product flagged as oversize in WooCommerce, directing warehouse staff to pick and pack from the oversize bay instead of standard shelving.

Related rules you might also find useful

Free Shipping
How to track free shipping usage in WooCommerce orders
Automatically badges orders with zero shipping cost so your team can track free shipping usage, monitor its impact on margins, and ensure correct carrier selection for subsidised deliveries.
UK Order
How to flag UK-bound orders in WooCommerce
Automatically badges orders destined for the UK so your team can apply the correct domestic carrier rates, packaging, and compliance steps before dispatch.
Consolidate?
How to find shipment consolidation opportunities in WooCommerce
Badges orders shipping to a postcode that has received more than 3 previous orders, from a customer with 5 or more paid orders, with a total over £50 - indicating a potential opportunity to consolidate shipments or offer bulk delivery terms.

Try it in your store

OrderBadger is free on WordPress.org. Install it and set up your first rule in minutes - no code required.

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